Reuniting people with former partners, natural relatives, birth parents and old friends is a very sensitive matter, even if it is many years since the events have passed. Great care is always taken not to cause offence or distress to any person involved, we are often complimented on the sensitivity and respect with which we conduct our cases. All our work strictly complies with the terms and conditions as show below. 10. Payment must be recieved in full, before we commence a search on your behalf.
1. A responsible attitude is maintained on the principle of disclosure of addresses. Addresses are never disclosed to casual telephone callers or to enquirers using only an e-mail address. Names and addresses are disclosed where we are fully satisfied that we are dealing with bona fide family or relationship matters, and where we are sure the search is for a genuine reason, or connected with an honest and ethical partnership, friendship or relationship.
2. People Searches are not undertaken where a legal dispute might be involved, or where the purpose is to chase a debt, child maintenance payments, or a history of violence is believed to have happened etc.
3. We do not undertake work for any persons under the age of 18
4. We will never disclose addresses of person’s known to be in the public eye, even if only in a minor way.
5. Any person can ask to be deleted from our database. There is no charge for this request to be carried out, and thereafter his or her name will not be disclosed to anybody under any circumstances whatsoever.
6. All the information which we use, whether disclosed or not, is in the public domain, so there is never any question of infringement of privacy rights.
7. Approaches to the subjects of searches are never made in person. Unexpected telephone calls to subjects of searches are also never made, although we may sometimes telephone to follow up a previous letter.
8. Letters are never written to subjects of searches without the clients express approval of a draft, in writing.
9. Many of our cases involve stories of great human interest. We would never disclose details to any media organisation without the express approval in writing of both client and subject of the search.
We recognise that we have a duty of confidentiality to our clients, and this takes precedence over any request we may receive from other persons, companies or bodies.
